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Reader's Comments

1. Roger Morgan-Russell | March 26th, 2009 at 7:20 am

   Hi,

   Thank good ness somebody is doing something about this type of malicious software – well done. Norton 360 doesn’t appear to be of any help.

   I have downloaded your software onto a pendrive to use on my laptop.

   However I have a problem. The Privacy Center takes over my computer before I get to my personal settings which of course would then allow me to use your software.

   What do I do now?

   Many thanks

   Roger

2. charlie | March 26th, 2009 at 4:18 pm

   help to fix my computer

3. admin | March 29th, 2009 at 12:11 pm

   Roger,
   You should try to run Spyware Doctor in Safe Mode, which you can access by pressing and holding F8 when starting your laptop. Just follow the Safe Mode hints and launch the automatic tool this way.
   Thanks for your comment!

4. admin | March 29th, 2009 at 12:12 pm

   Charlie,
   Just follow our manual or automatic removal recommendation available above.
   Thanks

5. Miltos | April 1st, 2009 at 12:04 am

   With task manager Stop privacy center and start mscongig.exe from the folder C:\WINDOWS\pchealth\helpctr\binaries. You can do that from tab file \run new task from the task manager
   Then disable everuthing on startup tab of msconfig and you will be able to boot almost normaly to run your malware remover

6. stanley | April 5th, 2009 at 10:19 am

   Thanks, for the information …this helped me remove the spyware within minutes. It was real pain with that blocking the desktop.

7. Nick | April 5th, 2009 at 1:06 pm

   Thank You for making a tool that will get rid of that dam privacy center. I am a Computer Tech and I see Privacy Center on many computers. It’s nice to have a tool to remove it automatically instead of taking an hour out of my time to remove it manually. Your Scanner and Remover works perfectly and I would recommend it to anyone who has a problem with Privacy Center.

8. Malcolm | April 6th, 2009 at 10:26 am

   How do I get rid of it bcause as soon as I start my computer up Privacy Center starts and I just get a black screen with the program up.

9. admin | April 6th, 2009 at 11:59 am

   Malcolm,
   In your case, we recommend installing our removal tool in Safe Mode which can be accessed by pressing and holding F8 when booting. There should be the option of running Spyware Doctor in Safe Mode with networking.
   Good luck removing Privacy Center – it’s a real pest!
   Regards,
   Remove Malware

10. jeffrey | April 13th, 2009 at 9:15 am

    this thig has really got a grip on my computer. boot in to safe mode it still pops up. ran msconfig, disabled everything it still comes up, ran a system restore and its still there. all I can do is stop the task then a black screen. am I hosed here? what can I do? I have critical work files on this machine. thanks

11. edvin | April 14th, 2009 at 5:06 am

    hello,
    i am pretty young and i don’t know much about computers.
    i have this thing “privacy center” on my computer and don’t know how to get rid of it. it costs isn’t? what should i do? please help me!

12. Brooke | April 14th, 2009 at 7:12 am

    how do i access safe mode? pressing and holding f8 when i turn on my computer or when logging on to an account?

13. admin | April 16th, 2009 at 12:47 pm

    Jeffrey,
    Have you tried the automatic removal tool?
    Regards,
    Remove Malware

14. admin | April 16th, 2009 at 12:50 pm

    Edvin,
    Privacy Center removal does not necessarily cost. As an option, you can try the manual removal recommendations provided in the post above.
    Thanks for your comment!

15. admin | April 16th, 2009 at 12:51 pm

    Brooke,
    The Safe Mode is accessed when you are turning on your PC.
    Thanks

16. Dylan | April 29th, 2009 at 1:24 pm

    Hey there,
    I’m usually quite good at dealing with viruses, but this Privacy Center seems to have really gotten a good grasp of my machine.
    I’ve attempted to boot up in Safe Mode, but even when I sign on there, I’m still getting the Privacy Center to pop up. All I can see is that, with no menu bar and no icons.

    Please help!
    Dylan

17. richard | April 30th, 2009 at 8:04 am

    Hello
    Thanks for the info.
    I had paid a visit to an adult web site. Or what appeared to be. Each video you clicked on sent you to a page that said that you did not have flash version 11. Download it here. Upon reboot, some strange voice comes on while the windows logo is still on the screen. Then privacy center takes over and the only way out of it is to hit ctrl+alt+del, hit task manager and end the task.

    I had no choice then but to enter safe mode, which this blasted thing also took over. My next choice was to enter safe mode with command prompt and delete the basic files. Now I can’t get back into normal windows at all. So hopefully, your removal tool will take care of this bad puppy.

    I’m so ticked off I’m tempted to file a lawsuit against these people as well as their host. Ok so that’s a fantasy and will never happen.

    I’ll let you know how it goes.

18. Landon | April 30th, 2009 at 7:41 pm

    Hello,
    I dont really know how this program got on my computer, but now i cannot loggin to the Administrator User on my computer, whenever i do this evil program pops up and i am unable to get out of it. Also whenever i do get out of it my screen turns blue and i cant get out without using Ctrl+Alt+Delete and logging off my computer.

    Any help please??? Like my virus software stopped working too :(.

19. admin | May 1st, 2009 at 5:55 am

    Landon,
    Please, stick to our removal recommendations above. If you choose the manual way, please back up all important data since manual interference into the system registry may have unexpected consequences.
    Thank you for your comment!
    Regards,
    Remove Malware

20. monica | May 1st, 2009 at 12:09 pm

    hi? HELP ME PLZ I JUST UY A NEW LAPTOP BUT I D NW NOTHING ABOUT COMPUTERS BUT I GET THIS PRIVACY CENTER SO THIS VIRUS GOT ME CRAZZY ,HOW CAN I DELETE?????????? ANY HELP PLEASE??????

21. admin | May 3rd, 2009 at 6:44 am

    Monica,
    If you encountered Privacy Center malware on your laptop, you should try our removal recommendations for this rogue anti-spyware. As far as we see, you are not an experienced PC user, so you may find it hard to do it manually.
    You should try the automatic removal tool which you can download by following one of the links in the post above.
    Install Spyware Doctor, scan your system for free and, if detected, perform Privacy Center removal.
    Good luck fixing your system!
    Regards,
    Remove Malware team

22. Gwendolyn | May 3rd, 2009 at 7:59 pm

    thank5 much for your fix for the privacy center, your fix worked and now i get to 5pend mo5t of my time removing my me55 and cleaning my pc,thankz again,couldnt have done it without ur help!!!!!!!

23. Ryan | May 5th, 2009 at 6:53 am

    The problem is we can’t install your program.we can’t get to windows to install it because privacy center locks you out and it even pops up in safe mode. Has anyone found a way around this?

24. admin | May 5th, 2009 at 10:28 am

    Ryan,
    You might try using the System Restore option. Just restore the state of your system to the date when you remember your PC was not infected yet. Doing so should at least make it possible to install our automatic remover for Privacy Center.
    Or (if it doesn’t work) try the manual removal recommendations above.
    Good luck!
    Regards
    Remove Malware

25. Korretta | May 5th, 2009 at 5:22 pm

    i wanna kno wat should i do to remove that f..virus completely.
    and how to avoid that f..virus

26. admin | May 7th, 2009 at 1:46 am

    Korretta,
    Try downloading the automatic remover for Privacy Center, it works.
    Or, follow the manual removal instuctions above – doing it manually is not as reliable but helpful in most cases.
    Thanks for your question!
    Remove Malware

27. athol | May 7th, 2009 at 10:23 pm

    This is what worked for me, but windows being what it is your mileage may vary.

    Note I was unable to remove it with system restore, or from safe mode, and am using windows XP sp3

    First use ctrl/alt/del to bring up task manager

    Go to File > new task(Run) and enter cmd or command and press enter
    This will start command prompt

    At the prompt enter ‘start …’ then press enter
    That’s start followed by space then three dots

    Usually this command should bring up the MY Computer window. In my case it restored my desktop and froze Privacy Center for me to be able to follow the removal recommendations above.
    I don’t know why this worked as it did, but in any case if it brings up the My Computer window instead, as it’s supposed to, you should be able to solve the problem from there anyway.

28. Me | May 13th, 2009 at 1:21 pm

    It kills the process explorer.exe..

    From the task manager you need to run explorer.exe and it should go ahead and boot into windows.

29. Dorothea | May 14th, 2009 at 2:12 pm

    the way athol describes was the one that also worked for me. I installed your program and now it is scanning my desktop right now. Thanks a lot guys, you just made my day.

30. admin | May 17th, 2009 at 2:46 am

    Dorothea,
    We’re glad it works! :)
    Enjoy using your PC without the pest called Privacy Center!
    BTW, we are grateful to everyone for the constructive discussion that discloses vulnerabilities of Privacy Center rogue.
    Thanks a lot for participation!
    Remove Malware team

31. hiska | May 19th, 2009 at 8:26 am

    Thanks a LOT!!!!!!

32. Woody | May 19th, 2009 at 8:28 pm

    A friend brought his computer for me to look at after Privacy Center started at boot up on his computer. In his case it totally takes over the machine. The only way to close it is with cntr/alt/del unfortunately after it is closed the screen is totally black. I get EXACTLY the same results when I boot in safe mode. The point here is there is no way to run your program or manually remove Privacy Center when I cannot access windows. Can you tell me some other way to get into windows that will allow me to run the program or manually remove Privacy Center??

33. admin | May 20th, 2009 at 7:53 am

    Woody,
    In order to access Windows and download the remover, you should try to follow Athol’s tips he mentions in his comment above.
    Or, you can run explorer.exe command from the Task Manager.
    Try doing that, it should let you get into Windows.
    Regards,
    Remove Malware

34. J J . | May 30th, 2009 at 1:51 pm

    my son had this pest today ,

    i had a nightmare trying to get in to windows !
    i soon found this site and found here thanks to the team here and athols advice above i was able to get spyware doctor on my sons laptop and get it clean ,

    now all running ok .

    thanks to the team and to athols way of doing things it worked for me .

    thank you.

35. ole johan | June 1st, 2009 at 10:38 am

    thank you

36. christian | June 22nd, 2009 at 1:49 pm

    ya this faggot ass program made me install windows again. lost everything. if u dont want to have problems, DO NOT INSTALL PRIVACY CENTER

37. Luc | June 23rd, 2009 at 10:08 am

    For those of us using Vista and having a problem with the black screen that remains after privacycenter has been closed from the processes in task manager, you can complete the boot operation or at least start Windows Explorer by clicking the Services tab in the task manager, then click the “Services” box at the bottom right of the list of services. A window that looks like the command prompt will pop up asking you to enter the name of the program you would like to open; simply type “explorer” and it will load windows explorer.
    I saw plenty of useful advise on thus forum and I am gonna try to use that to fix my friend’s computer in a second. Wish me good luck, and good luck to you all with that pest that is Pc.

38. Luc | June 23rd, 2009 at 2:01 pm

    I need to correct an earlier post. In Windows Vista, To load Windows Explorer after you have ended the pc.exe process in the task manager, still in the task manager, just go under “File” and select “New Task (Run)”; A “Create New Task” window will open, then simply type “explorer” and it will load Windows Explorer, allowing you to proceed with the spyware removal process.

39. Tom | August 19th, 2009 at 10:23 pm

    Thanks it worked for me.

40. louis | October 19th, 2009 at 12:56 pm

    Tried downloading removal program yesterday, was told it came in corrupted, to try again. I’m downloading it again, hope it works this time. Wish me luck

41. CT | November 20th, 2009 at 9:00 pm

    This worked as advertised, excellent tool. I was stuck at the Privacy Center screen and couldn’t do anything at all.

42. Benson | November 23rd, 2009 at 11:47 am

    One thing i would say to people who cannot boot their dekstop/laptop, as Privacy Centre immediatly intiates upon start up and does not let you open anything else.

    You can click the ‘microsoft’ URL, that is in the bottom left of the Privacy Centre screen, and this runs a browser, so you can affectively use the internet. Just google the automatic privacy centre removal tool, and there you go.

43. edd | November 25th, 2009 at 4:27 pm

    wow, id like to that ‘me’ for his explorer.exe advice it worked perfectly for me, now just waiting for your program to clean up =]

44. Nishy | November 27th, 2009 at 8:45 pm

    I’m honestly really lame with computers so please please help me!
    This evening I tried to watch an episode of Ugly Betty off some website, but when I clicked play, it told me I needed to download some sort of stream file. So I did. That’s when I noticed the Privacy Center pop up on my laptop. I thought this must’ve been a virus so I’ve just googled it and my thoughts are correct unfortunately. Now my laptop is still functioning as I have not shut it down so can someone please guide me step by step on how to remove this before it causes any damage.
    I just downloaded the Spyware Doctor thing from the link above, now what do I do with it? What is it supposed to do? Please please help!

45. admin | November 28th, 2009 at 7:51 am

    Nishy,
    It’s too bad you fell another victim of Privacy Center fraud.
    If you have sucessfully installed our removal tool, just launch it and let it scan your PC for malware. If the scan detects the virus (which it should), enable the repair option.
    If the remover is not opening, just enter Safe Mode (F8 at startup) and run it in Safe Mode.
    Hope this helped!
    Admin

46. papa | December 2nd, 2009 at 6:33 pm

    Thanks for all your posts, i was able to get rid of the privacy center beast w/ Athols advice; luc’s solution looks like it’ll work too (fyi)!!!
    Appreciated!!!!

47. Danny | December 4th, 2009 at 6:20 am

    You guys were a great help, followed your instructions, and it worked, Thanks.

48. Jade | December 15th, 2009 at 9:47 am

    Oh my god! thankyou guys so much my dad would have killed me if he had come on the comp and seen this privacy centre thing! thanks for saving my life lol

49. Jeff | December 15th, 2009 at 3:52 pm

    I had the problem where privacy center took over my computer as soon as I logged in under my user account. PC popped up and closing it left me with a black blank screen. Since I could get to the user log in page, I restarted and logged in under a different user account. This time I was able to load windows.
    Logging in under a different user account might be a way to get windows to load when the safe and normal modes are blocked this way. Even if you don’t share your computer, it’s a good idea to set up another user profile with full administrator rights – just in case.

50. vitix | December 17th, 2009 at 2:41 pm

    thank you werry mutch its working :)

51. DannyBoy | December 23rd, 2009 at 5:44 pm

    Hey man thanks for this

    This happened to my father’s computer, and I had to use team viewer to get rid of this crap

    This game in handy

    All the best, merry crimbo.

    - Dan

52. thanasis | December 24th, 2009 at 8:39 pm

    it’s the first time i got really afraid that wouldn’t get this pc back into life.adhols’ tip is really helpful..thanx to all
    death to private center!

53. Ray | December 27th, 2009 at 5:31 pm

    My son got this virus on his netbook. I couldn’t remove this and was panic stricken. Its a struggle to remove. Then found these instructions, applied them and now have a working netbook. Thanks!!!

54. Kevin | January 4th, 2010 at 10:20 pm

    thank u very much no matter what i did to it it would not remove now it did work thanks

55. Tony | March 23rd, 2010 at 12:09 pm

    Furtermore I can´t find the files listed above, for manual deleting, when I search for them. Must be doing something wrong or forgetting something here.
    Pls hlp me!
    Regards /Tony

56. greg adamsg | June 17th, 2010 at 2:40 am

    this defence center pop up is a pain

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